Pre-sales consultation
Understand the organization or salon, target market, equipment direction and operating context, then connect the request with the relevant brand team.
Customer Service
Connecting pre-sales discussion, information, delivery preparation, training and feedback.
CUSTOMER SERVICE
Customer Service
From initial requirements and delivery coordination to ongoing support, every service step should have clear information, ownership and follow-up.
Illustrative service scene
OUR APPROACH
Make the next step clear
Service begins before delivery. Understanding the use context, aligning documents and training during handover, and recording issues for follow-up are all parts of a continuous customer journey.
This group-level page provides a communication entry point and coordination framework. Product functions, clinical use, registration and regulatory information are handled by the relevant brand and product documentation. Service scope, onsite support, parts and maintenance depend on the market, product and agreed terms.
SERVICE JOURNEY
Support across key stages
We first clarify the device, location and request, then identify relevant documentation, contacts and next steps.
Product and documentation handoff
Coordinate applicable product information and delivery details. Current approved documents take precedence.
Delivery and setup planning
Coordinate handover, site readiness, personnel and contact points. The practical arrangement is confirmed for each project.
Training and operating materials
Discuss training according to the product, users and agreed scope, and direct users to the applicable manual and approved materials.
Troubleshooting coordination
Record the model, observed issue, operating context and actions already taken, then route the information to the appropriate technical or brand contact.
Maintenance, parts and feedback
Maintenance, spare parts, repair or onsite support feasibility and timing are confirmed for the market, product and applicable agreement.
REQUEST SUPPORT
Help us understand the situation
When contacting us, include the brand and model, country or region, issue description, when it started, and helpful photos or video if available. For safety-related or abnormal conditions, follow the product manual and local requirements, pause the relevant operation where appropriate, and contact the supplier or a qualified professional.
- Share the request and device information
- Confirm the relevant brand and contact point
- Agree on scope, plan and follow-up
BRAND SERVICE ROUTING
Find the relevant product destination
SYNIXFIELD · Medical Aesthetics
Product-level information on medical-aesthetic equipment, clinical use, registration and regulation is handled through SYNIXFIELD. Clinical matters must be managed by qualified professionals in accordance with local requirements and applicable documentation.
MAKGRAC · Life Aesthetics
Product inquiries and applicable service information for professional salon, spa and skin-management equipment are handled through MAKGRAC.
Connect with the relevant team
Share the product, location and context of your request.
Frequently asked questions
What technical support is included?
Aesthetic equipment technical support covers installation, operator training, spare parts supply and remote diagnosis across the product lifecycle.
How fast is the response to a service request?
Response tiers are defined in the service agreement; remote diagnosis is the first step, with on-site or parts dispatch per severity.
Are spare parts available long-term?
Spare parts availability is committed per product line lifecycle; consumables and wear parts have defined supply schedules.